Help

We’re Here to Help! Please see below for a list of answers to our most frequently asked questions. If you still can’t find what you’re looking for, feel free to contact one of our friendly customer service monsters directly!

Design Lab
What is the maximum file size?
What is the minimum recommended design resolution?
How do I design for dark T-Shirts?
What T-Shirts are dark?
What T-Shirts are light?

Monster Gallery
What is the Monster Gallery?
How do I sell my T-Shirt designs in the Monster Gallery?
How much money can I earn?
How do I remove my designs from the Monster Gallery?

My Gallery
Why would I want to open a gallery?
Are there any monthly costs?
How do I customize my gallery?
How do I let others know about my gallery?
How do I feature designs in my gallery?

My Account
When do I receive earnings for products sold?
How do I close my account?
What if I forgot my account password?

Affiliate Plan
How do I become an affiliate member?
How much money can I earn?

Ordering
What are my shipping options?
Safe Shopping Guarantee
100% Satisfaction Guarantee
How do I return or exchange something?



Design Lab
What is the maximum file size? [top]
The maximum file size you can upload is 5MB.

What is the minimum recommended design resolution? [top]
For best results, we recommend resolution to be a minimum of 150 PPI (pixels per inch) at full size.

How do I design for dark T-Shirts? [top]
Designing for dark T-Shirts is not difficult, but it helps to understand how our printers handle background colours on light T’s vs. dark T’s. On light T-Shirts, the white areas of your design become transparent and do not get printed. On dark T-Shirts you need to specify which areas you want printed with white ink and which areas you do not. The best way to do this is to send us a transparent file in PNG format. Please see the Design Lab Tutorial for more tips, including how to convert files to PNG.

What T-Shirts are dark? [top]
Army Green, Black, Cardinal Red, Cedar Red, Charcoal, Chocolate, Daisy, Dark Heather, Forest Green, Indigo Blue, Iris, Kelly Green, Maroon, Navy, Purple, Red, Royal Blue, Rusted Orange, Sapphire.

What T-Shirts are light? [top]
Ash, Baby Blue, Daisy, Gold, Lime, Orange, Pink, Sand, Sport Grey, Tangerine, White

Monster Gallery
What is the Monster Gallery? [top]
The Monster Gallery is a free, virtual gallery, filled with cool T-Shirt designs from all over the world!

How do I sell my T-Shirt designs in the Monster Gallery? [top]
As a member, go into the Design Lab, select “New Image” and upload your design. When finished uploading, click on “exhibit”. You will be asked how much you want to mark up your T-Shirt from our base price. Every time somebody orders your design, we will print, ship and track your earnings for you! Earnings can be viewed in your account and cheques are sent out monthly.

How much money can I earn? [top]
Your earning potential is unlimited! But the best designs in the world won’t earn you anything unless people know about them. Check out Monster Marketing Tips from our top earners.

How do I remove my designs from the Monster Gallery? [top]
Login to your Account and go into My Products. Each of your design thumbnails has an “x” on the top right corner. Click the “x” and confirm you would like your design removed from the Gallery.

My Gallery
Why would I want to open a gallery? [top]
By joining T-Shirtmonster.ca you automatically get to open a free gallery! You can organize all your favourite designs and invite others to visit. Other members can rate your designs, add comments or send you an email.

Are there any monthly costs? [top]
No, it is absolutely free to join T-Shirtmonster.ca!

How do I customize my gallery? [top]
Login to your account using your username and password. On the left hand side, under “My Gallery” you have the option to customize your gallery or choose a monster template. You can change the colour and font styles, or upload your own header. We recommend playing around to see what suits your style!

How do I let others know about my gallery? [top]
Get the link to your gallery from the “Check it out” section of your account. Send this link to your friends and family as often as you like, letting them know where to find your latest designs. . Check out Monster Marketing Tips to see how our top earners are promoting their galleries.

How do I feature designs in my gallery? [top]
Featuring designs is a great way to highlight your best sellers. Go into your account, select “Featured Designs” and click on the thumbnails you want featured.

My Account
When do I receive earnings for products sold? [top]
Commission will accrue in your account until it is equal to or greater than the $20.00 threshold level. T-Shirtmonster will mail you a cheque no later than 30 days after the end of the month in which you exceeded the threshold level.

How do I close my account? [top]
Simply login to your account and click on “close my account”. Please note, all of your designs will be permanently removed from our server.

What if I forgot my account password? [top]
No problem! Go to the login section and click “Forgot your password”. A helpful monster will email it to you right away!

Affiliate Plan
How do I become an affiliate member? [top]
If you are interested in becoming an affiliate member, please follow the instructions under Affiliate Plan

How much money can I earn? [top]
You will earn 15% commission on all referred sales – your earning potential is unlimited!

Ordering
What are my shipping options? [top]
Standard shipping takes approximately 3 – 6 business days and is the most economical shipping option. We know deadlines creep up – don’t panic! We have a rush service that will ship next business day anywhere in Canada. For costs, including U.S. and International orders, please see shipping.

Safe Shopping Guarantee [top]
Your credit card transactions with T-Shirtmonster are 100% secure. We use industry standard secure socket layer (SSL) technology to encrypt your credit card information before you send it to us. That means nobody will ever access your private information.

100% Satisfaction Guarantee [top]
We want your shopping experience to exceed your expectations! If you are not 100% satisfied with your order, we’ll gladly replace your order or refund your money.

How do I return or exchange something? [top]
If you are not 100% satisfied with your order, we’ll gladly replace your order or refund your money. Please see our return policy for complete instructions on how and where to send your return.